The Pets Hotel at 7 Phillip Court in Port Melbourne, VIC

Opening hours Closed now

Tomorrow: 09:00 am — 04:30 pm

Reviews about The Pets Hotel

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  If you thought you were handing over your pooch for the Pet's Hotel to take care of, you probably should know: Under no circumstances will The Pets Hotel or its employees be held responsible for Canine or Feline influenza, illness, injury, death, loss or damage of any kind that may occur to your pet while in the care of the Hotel. ~ per their website I didn't know this, so given all these wonderful - ahem - fake reviews, I gladly handed over all my personal information on the phone and also lodged their booking form online. After that, I received their friendly questionnaire: a document with 50+ questions which has to be printed, scanned and emailed back to them. This questionnaire asks everything from when/where you acquired your dog, to how often you are currently exercising your pooch. How and what type of training has your dog had? Has he ever growled at anyone? Does he have an aversion to mops? Has your dog ever squeezed through a small opening? Has your dog ever chewed anything? This left me wondering…has the Pet’s Hotel ever met a dog? I got someone to contact PH from my hospital bed and told them the questionnaire was a bit difficult because I was getting medical treatment. In between changes to my catheter and the drugs I was on, everything was a bit hard. But they said no, there weren't any exceptions to the grand written questionnaire despite my circumstances. Even an offer to verbally provide them with information was refused. One could then speculate on why the PH requires your doggies dirty deeds in writing, but this is cleared up in the client agreement. PH state, "Should your pet damage The Pets Hotel property, you will be billed for the replacement." On your way out, don't forget to pay the mandatory $20 bathing fee, which you incur because the Pet's Hotel has no grass for your dog to pee in private. Yep, that's why your dog gets dirty in a clean facility. If you don't mind forms, don't forget to fill in the: - The online booking form - The client agreement form - The veterinary authority form - The medication form - The activity form (only $6 to pat your dog) - The own-food dietary form ($1.50 per meal to eat your own food, and please make sure you label and portion every single meal or we will charge you an additional $1.50 per meal) all of which are required for pooches stay. If you'd rather just get it done, Abbas Cats & Dogs, Anchorage Cats and Dogs, Bayside Pet Centre, Dogs Country club and Kennel, Griffin Cats and Dogs, Kooronya Cats and Dogs, or Welcome Cats and Dogs, all of whom came recommended by my vet. Cheers! Below: Here's a pic of my rejected pooch!
  Waldof B

  October 21, 2017
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  I absolutely love this place! I have never had a more helpful, caring and friendly place to leave my dogs and cat whilst I have to go away. They always come back clean and smelling wonderful - best of all, the dogs are tired from playing! :) My cat is never stressed when he stays either :) I would recommend these guys to anyone! They're always able to help me out - even if it's super last minute. I love the webcam as well as I can keep track of what they're up to when I'm not around. I appreciate the extra things you can book in because one of my dogs loves running around with her friends and the other loves to cuddle with the staff members - keeps them both happy this way! Thank you for always being able to look after my furkids and for always giving them the best of care :)
  Nikita Scholes

  February 14, 2017

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